When providing service to a Crowne Plaza franchise, is AT&T responsible for third-party applications impacted by the security software or MSS?

According to the 2025 Crowne Plaza Franchise Disclosure Document, AT&T is not responsible for any third-party applications that may be impacted by the security software or the Managed Security Services (MSS) they provide to the franchise. This means that if the security software or MSS causes issues with other applications used by the Crowne Plaza franchisee, AT&T will not be held liable for those impacts.

This stipulation is important for prospective franchisees to understand, as it clarifies the limits of AT&T's responsibility regarding the security services they provide. While AT&T is responsible for delivering and managing the security solution, the Crowne Plaza franchisee bears the risk of any disruptions or conflicts that the security software might cause with other third-party applications they use to run their business. The franchisee should ensure that they have appropriate support and contingency plans in place to address any such issues.

Crowne Plaza franchisees should carefully evaluate all third-party applications they use in conjunction with the AT&T security services. It would be prudent to discuss potential compatibility issues with AT&T and the third-party application vendors to minimize the risk of disruptions. Additionally, franchisees should ensure they have adequate backup and recovery procedures in place to mitigate any potential negative impacts on their operations.