What should a prospective Crowne Plaza franchisee do if Holiday Hospitality Franchising, LLC does not deliver the disclosure document on time, or if it contains a false or misleading statement, or a material omission?

According to the 2025 Crowne Plaza Franchise Disclosure Document, if Holiday Hospitality Franchising, LLC fails to deliver the disclosure document on time, or if the document contains false or misleading statements, or omits important information, it may constitute a violation of both federal and state laws. In such cases, the FDD advises that the potential franchisee should report this to the Federal Trade Commission (FTC) in Washington, DC, 20580, and to the relevant state agency listed on Exhibit E of the FDD.

This instruction is a standard inclusion in franchise disclosure documents, intended to protect prospective franchisees by ensuring they receive accurate and timely information to make informed decisions. The FTC and state agencies are responsible for enforcing franchise laws and can investigate and take action against franchisors who violate these laws. Exhibit E, which is referenced in the disclosure, should contain a list of the relevant state agencies to contact, depending on where the franchise is being considered.

For a prospective Crowne Plaza franchisee, this means it's crucial to carefully review the disclosure document and ensure it is received within the legally mandated timeframe (typically 14 calendar days before signing any agreement or making any payment). If there are any concerns about the accuracy or completeness of the document, or if it is not received on time, the franchisee should immediately seek legal counsel and report the issue to the FTC and the appropriate state agency. This proactive approach can help protect their investment and legal rights.