Which property management system are Crowne Plaza brand hotels currently required to use?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
enter into support agreements with certain technology support vendors or their designated agents and pay the fees described in Item 6 for maintenance and support services. You must also enter into a Joinder Agreement (Exhibit G-9 to this disclosure document) with Hewlett-Packard Inc. for the use of the PMS system for your Hotel.
Currently, Crowne Plaza brand hotels must use the Opera property management system*.* Oracle America, Inc. of 7031 Columbia Gateway Drive, Columbia Maryland 21046-2289 (whose phone number is 443-285-8000) is the only supplier of Opera software licenses and support services. As you will use the Opera property management system, before it is installed and activated, certain members of your staff may participate in e-learning prior to trainers arrival on-site at the hotel. Once trainers arrive, the staff will receive on-site training and certification from Oracle America, Inc. in the use of the PMS. The staff that must be trained and certified varies with the size of your Hotel.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 69–81)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, Crowne Plaza brand hotels must use the Opera property management system. Oracle America, Inc. is the sole supplier of Opera software licenses and support services. Oracle America, Inc. is located at 7031 Columbia Gateway Drive, Columbia Maryland 21046-2289, and their phone number is 443-285-8000.
Before the Opera property management system is installed and activated, certain members of the franchisee's staff may participate in e-learning. Once trainers arrive on-site at the hotel, the staff will receive on-site training and certification from Oracle America, Inc. in the use of the PMS. The staff that must be trained and certified varies with the size of the hotel.
The cost for the equipment, installation, software, and training for the PMS and Reservation System are detailed in Item 5 of the Franchise Disclosure Document. The PMS provides a computerized front desk operation, designed to increase the speed and productivity of front desk operational tasks, such as check-in, check-out, night-audit, housekeeping, and management reports.