How does the PMS enable Crowne Plaza franchisees to receive reservations?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Through one or more "private network" connecting services, or another solution as specified, the PMS enables you to receive reservations from the Central Reservation Centers or any other Crowne Plaza brand group Hotel, travel agencies and you own Hotel. The Reservation System software is custom configured to SCH's requirements. You may install only computers, components or peripheral devices and equipment meeting SCH's specifications for the PMS and Reservation System. You may obtain the hardware from SCH or any third -party vendor that meets SCH's specifications. You must periodically upgrade the equipment to accommodate enhanced versions of PMS, as provided in the Master
Technology Services Agreement. SCH will provide or arrange for training and implementation support, as described in the Master Technology Services Agreement, and has entered into agreements with service providers for maintenance for the PMS. SCH or the provider will bill you for these services. See Item 7 for expenses relating to travel and on-site support.
The PMS provides a computerized front desk operation, and is designed to increase speed and productivity of front desk operational tasks (e.g., Check-In, Check-Out, Night-Audit, Housekeeping, Management Reports, etc.).
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 69–81)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza FDD, the Opera property management system (PMS) is crucial for franchisees to receive reservations. The PMS connects the franchisee's hotel to various reservation sources through private network connecting services or other specified solutions. These sources include Central Reservation Centers, other Crowne Plaza hotels, and travel agencies, allowing for a streamlined reservation process. The reservation system software is specifically configured to meet SCH's requirements, ensuring compatibility and efficiency within the Crowne Plaza brand.
To utilize the PMS effectively, Crowne Plaza franchisees must adhere to specific hardware and software standards. Franchisees can acquire the necessary hardware from SCH or any third-party vendor that meets SCH's specifications. Periodic equipment upgrades are mandatory to accommodate enhanced versions of the PMS, as outlined in the Master Technology Services Agreement. This ensures that the hotel's technology remains up-to-date and compatible with the broader Crowne Plaza system.
Crowne Plaza provides support and training for the PMS. SCH will provide or arrange for training and implementation support, as described in the Master Technology Services Agreement, and has agreements with service providers for maintenance of the PMS. SCH or the provider will bill the franchisee for these services. This support network is designed to help franchisees manage the PMS effectively and address any technical issues that may arise. The PMS also provides a computerized front desk operation, designed to increase speed and productivity of front desk operational tasks (e.g., Check-In, Check-Out, Night-Audit, Housekeeping, Management Reports, etc.).