How often are Crowne Plaza hotels required to refresh their Public Access Computers?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Public Access Computers:
Hotels are required to install designated workstations and a multi-function printer, providing complementary internet access to hotel guests in the Business Center ("Public Access Computers"). The Public Access Computers must be available 24 hours a day, must utilize SCH-approved Uniguest Secured Advantage protection software, must be the Uniguest U-Connect solution and includes enrollment in a 24x7 support program offered by an SCH-approved vendor. In addition, all Public Access Computers are required to be refreshed every four years, a minimum of one computer must have Microsoft Office, and all must operate at the same or greater bandwidth port speed as other internet enabled devices on the Guest Internet Access network. You may be required to sign a participation agreement with an approved vendor for these services.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 59–68)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, hotels are required to refresh their Public Access Computers every four years. These Public Access Computers are designated workstations and a multi-function printer that provide complimentary internet access to hotel guests in the Business Center. These computers must be available 24 hours a day.
The Public Access Computers must utilize SCH-approved Uniguest Secured Advantage protection software and be the Uniguest U-Connect solution, including enrollment in a 24x7 support program offered by an SCH-approved vendor. At a minimum, one computer must have Microsoft Office.
All Public Access Computers must operate at the same or greater bandwidth port speed as other internet-enabled devices on the Guest Internet Access network. The franchisee may be required to sign a participation agreement with an approved vendor for these services.