What are the normal business hours during which AT&T provides services to Crowne Plaza franchisees?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
The Services provided hereunder shall be performed Monday through Friday, 9:00 a.m. to 5:00 p.m., local time, excluding designated AT&T holidays ("Normal Business Hours" or "NBH"), unless otherwise noted herein.
AT&T Designated Holidays in the US New Year's Day Martin Luther King Jr. Day Presidents' Day
Date Observed January 1 January 17 February 21
Memorial Day Last Monday in May
Independence Day July 4
Labor Day 1st Monday in September Thanksgiving Day 4th Thursday in November Day after Thanksgiving 4th Friday in November
Christmas Day December 25
Hourly rates for Services provided after NBH ("aNBH") are set forth below; AT&T will invoice Customer at this rate for any such Services requested in writing by Customer.
Installation and Baselining will be performed during Normal Business Hours. If these Services are needed after Normal Business Hours, the Eligible Participant will pay the outside of Normal Business Hours rate on a Time and Materials basis for all such Services.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, AT&T provides services to Crowne Plaza franchisees during what are defined as "Normal Business Hours." These hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m. local time. These hours exclude designated AT&T holidays.
AT&T's designated holidays in the US include New Year's Day (January 1), Martin Luther King Jr. Day (January 17), Presidents' Day (February 21), Memorial Day (last Monday in May), Independence Day (July 4), Labor Day (1st Monday in September), Thanksgiving Day (4th Thursday in November), the day after Thanksgiving (4th Friday in November), and Christmas Day (December 25).
Services requested in writing by the customer and provided outside of normal business hours will be invoiced at hourly rates that are set forth in the document. Additionally, installation and baselining will be performed during normal business hours, but if these services are needed after normal business hours, the eligible participant will pay the outside of normal business hours rate on a Time and Materials basis for all such services.