According to Crowne Plaza's 2025 Franchise Disclosure Document, the NGP (Next-Gen Payments) Transaction Fee is $0.06 per transaction. This fee is billed by Fiserv, a third-party provider that supports the Next-Gen Payments Solution used by Crowne Plaza hotels. IHG (InterContinental Hotels Group) reserves the right to lower the NGP Transaction Fee upon notice to the hotel, but they cannot increase it.

For a prospective Crowne Plaza franchisee, this means that for every transaction processed through the Next-Gen Payments system, a fee of $0.06 will be charged. This fee is collected by Fiserv as part of the settlement reconciliation process for most transactions. It's important to note that this is a per-transaction fee, so the total amount paid will depend on the volume of transactions processed by the hotel.

Franchisees should also be aware that IHG invoices hotels monthly for fees associated with the Next-Gen Payments Solution. While Fiserv collects the transaction fee, the overall billing relationship is managed by IHG. Additionally, the franchisee is responsible for all taxes resulting from the provision of the Next-Gen Payments Solution. It is important to note that the hotel will use IHG's Next-Gen Payments Solution for the hotel's processing of card payments.

This fee is just one component of the overall costs associated with the Next-Gen Payments Solution. Franchisees should carefully review all the fees outlined in the FDD and the Next-Gen Payments Terms and Conditions to fully understand the financial implications of using this system. Understanding these costs is crucial for accurate financial planning and ensuring the profitability of the Crowne Plaza franchise.