What is the maximum assessment for failing to complete the TOV survey for a Crowne Plaza in any assigned month?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
as may be required following any quality evaluation. You must pay for the room and board of the Quality Department Representative for any quality inspections.
Completion of the TOV survey is mandatory when assigned. Failure to do so
Source: Item 6 — OTHER FEES (FDD pages 31–51)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, franchisees must complete the TOV survey when assigned. Failure to complete the TOV survey in any assigned month can result in an escalating assessment. The maximum assessment for failing to complete the TOV survey is $2,500 per occurrence. Additionally, failure to complete the survey may result in a visit from a Quality Department Representative.
This means that if a Crowne Plaza franchisee neglects to complete the mandatory TOV survey, they could face a significant financial penalty of up to $2,500 for each month they fail to comply. This fee is in addition to any potential costs associated with a visit from a Quality Department Representative, which could include expenses for room and board if a physical inspection is required.
For a prospective Crowne Plaza franchisee, this highlights the importance of adhering to all mandatory brand standards and requirements, including timely completion of surveys. Failing to do so can lead to unexpected and potentially substantial fees, impacting the profitability of the franchise. Franchisees should ensure they have systems in place to track and complete all required surveys and assessments to avoid these penalties.