Where must mattresses and pillows be purchased to comply with the Crowne Plaza Bedding Collection standards?

According to Crowne Plaza's 2025 Franchise Disclosure Document, mattresses and pillows must be purchased from approved suppliers to ensure brand-wide consistency in the sleep experience for guests. Additionally, brand-mandated components such as duvets and sheets must be purchased through IHG approved distributors.

This requirement ensures that all Crowne Plaza hotels maintain a uniform standard of quality and comfort in their bedding. By mandating specific suppliers for mattresses and pillows, Crowne Plaza aims to control the quality and consistency of the guest experience across all locations.

For a prospective franchisee, this means they will not have the flexibility to source these items from any vendor. Instead, they must adhere to the list of approved suppliers provided by Crowne Plaza and IHG. While this may limit purchasing options, it also provides assurance that the products meet the brand's standards and contribute to a consistent guest experience. Franchisees should inquire about the process for supplier approval and the criteria used to evaluate potential suppliers to understand how these standards are maintained.