What kind of access does IHG provide to technology systems for Crowne Plaza franchisees?

According to the 2025 Crowne Plaza FDD, franchisees gain access to technology systems through IHG as part of the Brand System. This access includes technology systems, loyalty programs, sales and catering systems, and other related systems operated according to IHG's specifications. IHG also provides access to multiple call centers and central reservation offices globally. These technology solutions are considered part of the core services required to operate a Crowne Plaza hotel. IHG can modify these services, but they will notify the franchisee of any material changes.

Crowne Plaza franchisees are also required to utilize additional technology services. These include a Property Management System (PMS) to coordinate hotel operations, NextGen Payments (NGP) for secure credit card processing, FastConnect SD-WAN for network connectivity, and IHG Connect for guest internet access. These services often require agreements with IHG-approved service providers. Franchisees must participate in IHG's technology framework, which includes core services, additional required services, and optional services, to maintain brand standards and operational efficiency.

IHG also mandates the use of specific technology solutions to ensure brand consistency and security across all Crowne Plaza locations. For example, Employee Safety Devices are required, and franchisees must use approved service providers for procurement and installation. Similarly, Public Access Computers must utilize IHG-approved protection software and a 24/7 support program. In-Room Entertainment and Media Solutions are also part of the technology ecosystem, requiring agreements with content service providers and systems integrators. These requirements ensure that all Crowne Plaza hotels offer a consistent and secure technology experience for guests and employees.