When is IHG not obligated to provide Crowne Plaza licensees access to reservation services for the hotel?

According to the 2025 Crowne Plaza Franchise Disclosure Document, IHG is obligated to provide franchisees access to reservation services during the license term, provided the franchisee is in full compliance with their obligations. This access is governed by the terms outlined in the Master Technology Services Schedule, detailed in Attachment "D" of the FDD.

However, IHG's obligation to provide reservation services has specific limitations. IHG is not required to provide access to reservation services for any reservations scheduled after the license's expiration date. Similarly, IHG is not obligated to provide reservation services after the termination date established by IHG, especially following any applicable notice period or opportunity to cure any breaches of the franchise agreement.

For a prospective Crowne Plaza franchisee, this means that maintaining full compliance with the franchise agreement is crucial to ensure continuous access to IHG's reservation services. Franchisees should also be aware of the license's expiration date and any potential termination dates set by IHG, as these dates directly impact their access to the reservation system. Understanding and adhering to the terms in Attachment "D" regarding technology services is also essential for managing reservation services effectively.