Can IHG inspect the Crowne Plaza hotel at any time?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
- (13) permit inspection of the Hotel by IHG's representatives at any time and give them free lodging for such time as may be reasonably required to complete their inspections; and take all such steps as are necessary to incorporate into the Hotel operations any corrections and modifications IHG requires to maintain the Standards, as quickly as is reasonably possible;
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, IHG (InterContinental Hotels Group) has the right to inspect a Crowne Plaza hotel at any time. As part of the franchisee's responsibilities, they must allow IHG representatives to inspect the hotel whenever IHG chooses.
This inspection is part of IHG's Quality System, which aims to maintain brand standards. In addition to allowing inspections, the franchisee must also provide free lodging to IHG's representatives during the inspection period. Furthermore, the franchisee is obligated to promptly implement any corrections or modifications that IHG requires to maintain the brand's standards.
This requirement ensures that all Crowne Plaza hotels adhere to IHG's standards for quality, cleanliness, appearance, design, and service. It also allows IHG to protect and enhance the public image and reputation of the Crowne Plaza brand. For a prospective franchisee, this means being prepared for unannounced inspections and the potential costs associated with implementing required changes to meet IHG's standards.