For Crowne Plaza hotels, what agreements are required to participate in the IHG Connect program?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
IHG Connect. The IHG Connect program provides guest internet access and personalized guest internet experience, consisting of:
- IHG Connect Bandwidth providing internet connectivity to the Hotel per the Standards; and
- IHG Connect WiFi IHG-approved wifi solution, including required Hardware and Software infrastructure that enables the Hotel to take control of its guest wireless solutions;
IHG Connect is supported by IHG-certified technology service partners that provision internet, perform wifi integration, and provide ongoing support services. A Participation Agreement with both the internet service provider and the wifi systems integrator is required. Bandwidth is currently provided through an Order Form via IHG Marketplace.
"Participation Agreement" means a joinder, subscription, or participation agreement executed between Licensee and a Service Provider to establish terms governing Hardware, Software, or Services provided by the Service Provider to Licensee in connection with an Enabling Agreement.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, participation in the IHG Connect program requires a franchisee to enter into specific agreements with technology service providers. IHG Connect provides guest internet access and a personalized guest internet experience through IHG Connect Bandwidth and IHG Connect WiFi.
Specifically, a Crowne Plaza franchisee must have a Participation Agreement with both the internet service provider and the wifi systems integrator. These service partners are certified by IHG and are responsible for providing internet, performing wifi integration, and offering ongoing support services. Bandwidth is currently provided through an Order Form via IHG Marketplace.
A "Participation Agreement" is defined as a joinder, subscription, or participation agreement executed between the franchisee and a Service Provider. This agreement establishes the terms governing the Hardware, Software, or Services provided by the Service Provider to the franchisee in connection with an Enabling Agreement.