Does Holiday have an ongoing obligation to provide purchasing information to Crowne Plaza franchisees?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Holiday may provide you with information and recommendations concerning firms which offer products and services (which the License and/or the Standards require you to use) which are necessary and useful to the operation of a Hotel, or which meet the Standards and specifications. However, Holiday has no ongoing obligation to provide purchasing
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 59–68)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, Holiday, the parent company, does not have an ongoing obligation to provide purchasing information to franchisees. While Holiday may offer information and recommendations about suppliers and service providers that offer products and services necessary for operating a Crowne Plaza hotel, it is not required to do so continuously.
This means that as a franchisee, you may need to conduct your own research and due diligence to find suitable suppliers that meet Crowne Plaza's standards and specifications. While Holiday's recommendations can be helpful, they do not guarantee the quality, performance, or competitive pricing of the recommended suppliers. It is the franchisee's responsibility to ensure compliance with the brand's standards, regardless of whether they use Holiday's suggested suppliers.
Crowne Plaza emphasizes that Holiday's provision of supplier information is a voluntary activity, and the brand's approach to this activity may change at any time. The franchise agreement does not mandate Holiday to engage in or continue these voluntary activities. Therefore, franchisees should not rely solely on Holiday for purchasing information and should proactively seek out and evaluate potential suppliers to ensure they meet the brand's requirements and the franchisee's business needs.