What happens if either party fails to seek redress for a violation of the Crowne Plaza Agreement?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Should there be a dispute between Company and Customer relating in any way to the Agreement, the breach of the Agreement, or the business relationship of the parties, the parties agree that they will make a good faith effort to settle the dispute in an amicable manner.
If the parties are unable to settle the dispute through direct discussions, at that time they will attempt to settle the dispute by mediation administered by the American Arbitration Association (the "AAA") as a condition precedent to either party's resort to litigation or other formal, binding means of dispute resolution.
The prevailing party will be entitled to recover its reasonable attorneys' fees and other costs and expenses of litigation or other formal means of dispute resolution.
If litigation is pursued, the exclusive venue for such litigation will be in the federal or state courts located in Atlanta, GA, and the parties agree to submit to the personal jurisdiction of the courts in the State of Georgia.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza FDD, if there is a dispute between the company and the customer relating to the agreement, breach of the agreement, or the business relationship of the parties, both parties agree to make a good faith effort to settle the dispute in an amicable manner. If direct discussions fail to resolve the dispute, the parties will attempt to settle the dispute through mediation administered by the American Arbitration Association (AAA) as a condition before resorting to litigation or other formal, binding means of dispute resolution.
The prevailing party will be entitled to recover its reasonable attorneys' fees and other costs and expenses of litigation or other formal means of dispute resolution. If litigation is pursued, the exclusive venue for such litigation will be in the federal or state courts located in Atlanta, GA, and the parties agree to submit to the personal jurisdiction of the courts in the State of Georgia.
It is important to note that these dispute resolution terms may be superseded or amended based on the state where the Crowne Plaza franchise is located. For example, franchise agreements for Crowne Plaza in North Dakota will have any provisions that designate jurisdiction or venue or requires the Licensee to agree to jurisdiction or venue, in a forum outside of North Dakota, deleted from Licenses issued in the State of North Dakota. The site of any arbitration will be agreeable to all parties.