Where is the FreedomPay infrastructure physically located for Crowne Plaza transactions?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
FreedomPay's commerce platform is designed to deliver transaction services to each of our customers. The FreedomPay infrastructure is physically located on servers in a dedicated or locked caged at one of the many data centers in the FreedomPay network. These data centers provide power, network and carrier services. FreedomPay owns, operates and is responsible for provisioning, monitoring, and managing the infrastructure, for providing support to FreedomPay customers.
Data Storage
Our platform was designed and optimized by us specifically to host transaction services and related applications and has multiple levels of redundancy built in. The applications and services themselves run on separate hardware nodes on which the data is stored. Application data that is collected is stored on separate storage devices with encryption employed for sensitive information.
Facilities
Access to the data centers is limited to authorized personnel only, as verified by identity verification measures. Physical security measures include: on-premises security guards, closed circuit video monitoring, and additional intrusion protection measures. Within the data centers, all equipment is stored securely with multiple security layers.
People and Access
Our support team maintains an account on all systems and applications for the purposes of maintenance and support. This support team accesses hosted applications and data only for purposes of application health monitoring and performing system or application maintenance, and upon customer request via our support system. Within FreedomPay, only authorized FreedomPay employees have access to application data. Authentication is done by only accepting incoming SSH connections from FreedomPay and internal data center IP addresses. Our transaction systems platform is designed to allow application data to be accessible only with appropriate credentials, such that one customer cannot access another customer's data without explicit knowledge of that other customer's login information. Customers are responsible for maintaining the security of their own login information.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, the FreedomPay infrastructure is physically located on servers in dedicated or locked cages at one of the many data centers within the FreedomPay network. These data centers are responsible for providing power, network, and carrier services. FreedomPay owns, operates, and manages the infrastructure, including provisioning, monitoring, and support for its customers.
Access to these data centers is restricted to authorized personnel only, with identity verification measures in place. Physical security measures include on-premises security guards, closed-circuit video monitoring, and intrusion protection. All equipment within the data centers is securely stored with multiple layers of security.
FreedomPay also has a support team that maintains accounts on all systems and applications for maintenance and support purposes. This team accesses hosted applications and data only for application health monitoring, system maintenance, or at the customer's request through the support system. Only authorized FreedomPay employees have access to application data, and authentication is done by accepting incoming SSH connections from FreedomPay and internal data center IP addresses. The transaction systems platform is designed to ensure that application data is accessible only with appropriate credentials, preventing unauthorized access between customers.