For Crowne Plaza franchisees, what is the timeframe required to install and integrate Software or Services Updates after receipt?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
- 10.5 Updates. At any time we may release updates to Software or Services ("Updates"), which you must install and integrate with your systems within 30 days of receipt.
Failure to install Updates timely may impair the Software or Services.
We have no liability for your failure to properly install the most current version of Software or any Update, and we have no obligation to provide support or services for outdated versions.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, franchisees are required to install and integrate updates to software or services within 30 days of receipt. Failing to install these updates in a timely manner may negatively impact the software or services.
Crowne Plaza absolves itself from any liability if a franchisee fails to properly install the most current version of the software or any update. Additionally, Crowne Plaza is not obligated to provide support or services for outdated versions of the software. This places the onus on the franchisee to ensure updates are applied promptly to maintain system functionality and support eligibility.
This requirement is fairly standard in the franchise industry, as franchisors need to maintain brand consistency and operational standards across all locations. Franchisees should factor in the time and potential costs associated with these updates when evaluating the franchise opportunity. It is important to proactively manage software updates to avoid disruptions and ensure continued support from Crowne Plaza.