Where can Crowne Plaza franchisees find additional details and requirements related to chargebacks?

According to the 2025 Crowne Plaza FDD, additional details and requirements related to chargebacks can be found in the Your Payments Acceptance Guide. Chargebacks occur when a customer disputes a transaction, and Crowne Plaza franchisees are responsible for reimbursing the franchisor for all chargebacks, including the chargeback amount itself, any related fees, fines, penalties, and assessments. This reimbursement is required regardless of whether the chargeback is ultimately settled in the franchisee's favor or the cardholder's favor.

Crowne Plaza franchisees do have the option to dispute a chargeback, subject to the rules and requirements of the relevant card organization, including any deadlines for submission. However, the franchisor's obligation is limited to presenting the franchisee's dispute to the card organization to the extent required by those rules. The franchisor will not directly pursue collection efforts against cardholders on behalf of the franchisee.

This means that understanding the chargeback process and requirements outlined in the Your Payments Acceptance Guide is crucial for Crowne Plaza franchisees to minimize losses from disputed transactions. Franchisees should pay close attention to the deadlines and documentation required for disputing chargebacks, as well as the fees associated with the process. Effective management of chargebacks is essential for maintaining profitability and good standing with the franchisor.