Where should a Crowne Plaza franchisee send notices to the Processor?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Notices to Processor must be sent to FDS Holdings, Inc., 4000 Coral Ridge Drive, MS/CON- MER-B, Coral Springs, FL 33065, Attn: Merchant Services. Notices to Bank must be sent to Bank of America, N.A., 9200 Shelbyville Road, Suite 200, KY6-225-0202, Louisville, KY 40222, Attention: Operations Manager. Notices shall be deemed to have been given (i) if sent by mail, upon the earlier of five (5) days after mailing or when actually received, (ii) if sent by courier, when delivered, and (iii) if sent by facsimile machine, when the courier confirmation copy is actually received. Notice given in any other manner shall be effective when actually received. Notices sent to your last known address, as indicated in our records, shall constitute effective notice to you under the Agreement. Processor's Customer Service phone number is 833-692-5687.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, a franchisee must send notices to the Processor at a specific address. The address for FDS Holdings, Inc. is 4000 Coral Ridge Drive, MS/CON- MER-B, Coral Springs, FL 33065, and the notices should be addressed to Merchant Services.
For notices to the Bank, the address is Bank of America, N.A., 9200 Shelbyville Road, Suite 200, KY6-225-0202, Louisville, KY 40222, and the notices should be directed to the Operations Manager.
The FDD also specifies how notices are deemed to have been given. If sent by mail, notice is considered given upon the earlier of five days after mailing or when actually received. If sent by courier, notice is given when delivered. If sent by facsimile machine, notice is effective when the courier confirmation copy is actually received. Notice given in any other manner is effective when actually received. The document also states that notices sent to the franchisee's last known address, as indicated in the franchisor's records, constitute effective notice. The Processor's Customer Service phone number is 833-692-5687.
It is important for a prospective Crowne Plaza franchisee to understand these notification procedures to ensure proper communication with the Processor and Bank, as outlined in the franchise agreement.