Is the Crowne Plaza franchisee required to participate in IHG's quality evaluation system?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
- (12) participate in IHG's quality evaluation system, as such system may be modified by IHG from time to time (the "Quality System").
The Quality System may include, but shall not be limited to, online questionnaires for the Hotel to complete and/or inspections of the Hotel by IHG's representatives;
- (13) permit inspection of the Hotel by IHG's representatives at any time and give them free lodging for such time as may be reasonably required to complete their inspections; and take all such steps as are necessary to incorporate into the Hotel operations any corrections and modifications IHG requires to maintain the Standards, as quickly as is reasonably possible;
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, franchisees must participate in IHG's quality evaluation system. This system, referred to as the "Quality System," is subject to modifications by IHG over time.
The Quality System may involve online questionnaires that the hotel needs to complete. It may also include inspections of the hotel premises conducted by IHG's representatives. These inspections are part of IHG's efforts to maintain standards across all Crowne Plaza hotels.
As part of the quality evaluation process, franchisees must allow IHG's representatives to inspect the hotel at any time. Additionally, franchisees are expected to provide free lodging to these representatives during their inspections. Franchisees are also responsible for promptly implementing any corrections or modifications that IHG requires to maintain the brand's standards.