Who must a Crowne Plaza franchisee purchase the Opera PMS equipment from?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
keeping supplies, office and guestroom equipment, paper goods, office and cleaning supplies, shelving and storage, glass and china ware, utensils, banquet equipment, amenities, among others.
Note 5:
PMS: The estimated cost of the Opera PMS assumes you purchase the equipment from or through SCH and includes the cost of the basic equipment installation and configuration; training in the use of the PMS; and IHG Concerto™ revenue functionality and expenses for travel, meals and lodging related to IHG Concerto™ training. The cost range for a Premise based PMS solution is between $67,000 and $75,000 for a Hotel with 1-100 rooms, $73,000 to $90,000 for a Hotel with 101-175 rooms, $88,000 to $123,000 for a Hotel with 176-250 rooms; $126,000 to $158,000 for a Hotel with 251-300 rooms, and $176,000 or greater for a Hotel with 351 rooms or more. These ranges do not include additional IHG Concerto™ training, additional hardware or software, the cost of additional manuals (approximately $50 each), shipping and handling, insurance premiums or taxes. Hardware warranties are purchased at the initial time of procurement. Food, lodging and transportation expenses of your employees and/or Holiday employees and contractors are also not included and can range from $500 to $2,500 per person.
NGP Solution: The estimated cost of the NGP solution assumes you purchase the equipment from or through SCH and includes the cost of the basic equipment, installation and configuration;
Source: Item 7 — Estimated Initial Investment (FDD pages 51–59)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, franchisees must purchase the Opera PMS equipment from or through SCH (presumably SCH Companies) or potentially from third parties. The estimated cost of the Opera PMS, which includes basic equipment, installation, configuration, training, and IHG Concerto™ revenue functionality, ranges from $67,000 to $75,000 for hotels with 1-100 rooms, $73,000 to $90,000 for hotels with 101-175 rooms, $88,000 to $123,000 for hotels with 176-250 rooms, $126,000 to $158,000 for hotels with 251-300 rooms, and $176,000 or greater for hotels with 351 rooms or more.
These costs do not include additional IHG Concerto™ training, hardware or software, manuals (approximately $50 each), shipping, handling, insurance, or taxes. Employee food, lodging, and transportation for training are also excluded, potentially costing $500 to $2,500 per person.
For a 250-room Crowne Plaza or Crowne Plaza Suites hotel, the estimated cost for PMS equipment, software, installation, training, IHG Concerto™ equipment and training, and NGP equipment, software, installation, and training is $126,000 to $158,000. Payment is required in cash or via a commitment letter from an SCH-approved leasing or financing company before installation. This payment is to be made to SCH, its affiliates, or third parties.