From whom must a Crowne Plaza franchisee purchase or lease Guest Internet Access equipment?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
n and configuration; training in the use of the payment program devices and software, and expenses for travel, meals and lodging. Hardware warranties are purchased at the initial time of procurement.
Guest Internet Access: The Guest Internet Access ("GIA") Hardware and Bandwidth ("IHG Connect") estimates for infrastructure needs can vary greatly by location and building type. Actual costs for hardware can only be obtained once the Integrator service provider site surveys are completed. Final costs are based on individual unique building and construction circumstances of a given property. The site survey will help determine the sizing, number of switches, number of access points, etc. through a Wi-Fi heat map coverage diagram. You must purchase or lease all equipment from Integrators whose products and services meet Holiday's specifications.
Actual costs for Bandwidth are determined by the cost provided in the IHG Marketplace. Hotels will select the circuit and access size based on the minimum requirements set forth in the Standards. Bandwidth circuits are installed and required before GIA Hardware installation. If the serviceability area of the Hotel requires special fiber construction beyond the budgeted construction, then the Hotel may have to pay a direct fee for the additional construction cost directly to a fiber vendor for your Guest Internet Access Bandwidth. Each Hotel is responsible for detailing the demark for installation of fiber and equipment for Bandwidth service at the start of the Bandwidth circuit order. If the fiber order and its Right of Way (on property) construction to the demark is delayed due to Hotel site readiness, the Bandwidth order may be subject to cancellation and the Hotel may be subjected to cancellation fees ranging from $250 to $2500
Source: Item 7 — Estimated Initial Investment (FDD pages 51–59)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, franchisees must purchase or lease all Guest Internet Access (GIA) hardware from "Integrators" whose products and services meet Holiday's specifications. The actual costs for hardware can only be determined after the Integrator service provider completes site surveys, as final costs depend on the unique building and construction circumstances of the property. The site survey aids in determining the necessary sizing and number of switches and access points through a Wi-Fi heat map coverage diagram.
In addition to hardware, franchisees must also secure bandwidth for Guest Internet Access. Bandwidth costs are determined by the cost provided in the IHG Marketplace, and hotels will select the circuit and access size based on the minimum requirements set forth in the Standards. Bandwidth circuits must be installed before GIA Hardware installation.
If the hotel's serviceability area requires special fiber construction beyond the budgeted amount, the franchisee may have to pay a direct fee to a fiber vendor. The franchisee is responsible for detailing the demark for installation of fiber and equipment for Bandwidth service at the start of the Bandwidth circuit order. Delays caused by the hotel's site readiness may lead to order cancellation and fees ranging from $250 to $2500. Upon circuit disconnection, all vendor equipment must be returned within 30 days to avoid additional fees covering the cost of hardware like Managed Routers and NIDS.