Where can a Crowne Plaza franchisee find additional details and requirements related to chargebacks?

According to the 2025 Crowne Plaza FDD, additional details and requirements related to chargebacks can be found in the "Your Payments Acceptance Guide". The FDD specifies that franchisees are responsible for reimbursing Crowne Plaza for all transactions that result in chargebacks. This includes the chargeback amounts themselves, as well as any associated fees, fines, penalties, assessments, and other related costs, regardless of whether the chargeback is ultimately settled in the franchisee's favor.

Crowne Plaza franchisees do have the option to dispute chargebacks, provided they adhere to the Card Organization Rules, including any requirements for timely submission of disputes. However, Crowne Plaza's obligation is limited to presenting the franchisee's dispute to the relevant Card Organization to the extent required by those rules. Crowne Plaza will not engage in direct collection efforts against cardholders on behalf of the franchisee.

This means that franchisees need to be diligent in understanding and following the guidelines outlined in the "Your Payments Acceptance Guide" to minimize chargebacks and effectively manage any disputes that may arise. Failing to do so could result in significant financial liabilities for the franchisee. Franchisees should familiarize themselves with the Card Organization Rules and ensure they have systems in place to promptly address and dispute chargebacks when appropriate.