For a Crowne Plaza franchise, are there annual retraining seminars that every General Manager must attend?

According to the 2025 Crowne Plaza FDD, every General Manager must attend annual retraining seminars when designated by Holiday. In addition to annual retraining seminars, every General Manager must satisfactorily complete the IHG® General Manager Program Onboarding Level within the dates required per the Standards. If a General Manager leaves the IHG system for more than one year and returns, they must complete the Onboarding Level of the IHG® General Manager Program within the first six months of starting in the role.

The FDD also states that all required core certification training is included in the annual subscription for IHG University. However, for in-person classes, the franchisee must pay for trainees' travel expenses or any training expenses incurred from any optional or supplemental courses that the trainees attend.

Furthermore, the General Manager, Guest Service Manager, Sales Director/Manager, Executive Housekeepers, Director of Engineering and Food and Beverage Director or Manager must also complete annual retraining requirements as Holiday may designate. All General Managers, Department Heads and employees must complete Brand Service Training Program within the first 30 days of employment (also for a returning employee with a break greater than 12 months).