For a Crowne Plaza franchise, who is responsible for the costs associated with installing hardware or software that is not part of the Minimum Configuration?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
atent, or other intellectual property or proprietary rights notices from any Curated Solution, including any copy thereof;
- 4.2.9 access or use the Curated Solutions in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any third party, or that violates any applicable law; or
- 4.2.10 otherwise access or use the Curated Solutions beyond the scope of the authorization granted under this Master Technology Schedule, the Supplemental Terms, and the Participation Agreements or Order Forms (as applicable).
Each of the terms and conditions of this Section will apply to the Curated Solutions jointly as well as to each Curated Solution individually.
- 4.3 Minimum Configuration. IHG will provide a list of Hardware, Software, and network connectivity and configurations required for Licensee's use of the Curated Solutions (the "Minimum Configuration"). IHG may update the Minimum Configuration upon notice to Licensee via IHG's online portal, currently branded as "IHG Marketplace" (as such form or portal may be changed by IHG) from time to time as required by evolving technology and security needs. Licensee is solely responsible for ensuring its Hardware, Software, and network environment meet the requirements of the Minimum Configuration at Licensee's cost.
- 4.4 Noncompliance with Minimum Configuration.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, the franchisee, referred to as the Licensee, is responsible for the costs associated with installing hardware or software that is not part of the Minimum Configuration. IHG provides a list of required hardware, software, and network configurations, called the Minimum Configuration, which may be updated periodically. The franchisee is responsible for meeting these minimum requirements at their own cost.
If a Crowne Plaza franchisee chooses to install hardware or software that is not part of the Minimum Configuration, they are solely responsible for the installation and support of that hardware or software. This additional hardware or software cannot be installed on IHG's network but must be installed on the hotel's operations network.
Crowne Plaza also states that if the unapproved hardware or software negatively impacts IHG's infrastructure, IHG can require the franchisee to remove or disconnect it. IHG assumes no liability for any data loss or damage resulting from the installation, use, or removal of such non-approved hardware or software.