For a Crowne Plaza franchise, what is included in the definition of "Covered Devices" for AT&T Security Services?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
"Baselining" means bringing the Microsoft (MS) operating system and Internet Explorer of the Covered Devices (defined below) to a mutually agreed upon, known, current state of patching and security policies as defined in the Proof of Concept project that preceded this scope of work.
"Covered Devices" means Eligible Participant Equipment generally consisting of one (1) server and five (5) workstations (which would constitute six Covered Devices) attached to the front-office network.
AT&T will not provide the Security Services on any third party maintained equipment such as VoIP servers, Call Accounting Systems, etc.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, "Covered Devices" under the AT&T Security Services agreement are specifically defined in relation to the Eligible Participant Equipment. This equipment generally consists of one server and five workstations, totaling six covered devices. These devices must be attached to the front-office network of the Crowne Plaza hotel.
This definition is important for prospective franchisees because it clarifies the scope of the security services provided by AT&T. The security services will only cover the specified devices and network segment. Any equipment maintained by a third party, such as VoIP servers or Call Accounting Systems, are explicitly excluded from AT&T's security coverage.
For a Crowne Plaza franchisee, this means they need to ensure that their critical front-office infrastructure, as defined, is adequately protected under this agreement. If other devices or networks require security services, the franchisee will need to arrange for those separately. Understanding the limitations of the AT&T Security Services is crucial for budgeting and planning comprehensive IT security measures for the hotel.