For a Crowne Plaza franchise, during what hours must SCH keep the Department staffed and open for business?

According to the 2025 Crowne Plaza Franchise Disclosure Document, SCH is required to maintain its department staffed and operational during normal business hours within the U.S. Eastern time zone, excluding holidays.

This means that Crowne Plaza franchisees can expect SCH's services to be available during standard business hours in the Eastern time zone, which could impact communication and service delivery for franchisees in other time zones. Franchisees should factor in the time difference when planning their operations and anticipate potential delays outside of these hours.

It is important to note that the FDD does not define "normal business hours," so franchisees should seek clarification from Crowne Plaza regarding the specific hours of operation to ensure alignment with their business needs. Franchisees should also confirm which holidays are excluded to avoid any disruptions in service.