How does Fiserv collect the NGP Transaction Fee for most transactions for a Crowne Plaza hotel?

According to the 2025 Crowne Plaza FDD, for most transactions, the Next-Gen Payments (NGP) Transaction Fee is collected by Fiserv, the merchant service provider, as part of the settlement reconciliation process. This means that Fiserv deducts the transaction fee directly during the process of settling credit card payments.

This arrangement simplifies the fee payment process for Crowne Plaza hotels, as the transaction fee is automatically handled by Fiserv during the regular settlement of credit card transactions. The FDD also specifies that the NGP Transaction Fee is $0.06 per transaction. IHG invoices the hotel each month for the fees associated with the Next-Gen Payments Solution.

Crowne Plaza franchisees should ensure they understand the settlement reconciliation process with Fiserv to accurately track and account for these transaction fees. Franchisees should also be aware that IHG reserves the right to lower the NGP Transaction Fee upon notice to the hotel, but cannot increase it.