What does the estimated cost of the Opera PMS for a Crowne Plaza include?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
keeping supplies, office and guestroom equipment, paper goods, office and cleaning supplies, shelving and storage, glass and china ware, utensils, banquet equipment, amenities, among others.
Note 5:
PMS: The estimated cost of the Opera PMS assumes you purchase the equipment from or through SCH and includes the cost of the basic equipment installation and configuration; training in the use of the PMS; and IHG Concerto™ revenue functionality and expenses for travel, meals and lodging related to IHG Concerto™ training. The cost range for a Premise based PMS solution is between $67,000 and $75,000 for a Hotel with 1-100 rooms, $73,000 to $90,000 for a Hotel with 101-175 rooms, $88,000 to $123,000 for a Hotel with 176-250 rooms; $126,000 to $158,000 for a Hotel with 251-300 rooms, and $176,000 or greater for a Hotel with 351 rooms or more. These ranges do not include additional IHG Concerto™ training, additional hardware or software, the cost of additional manuals (approximately $50 each), shipping and handling, insurance premiums or taxes. Hardware warranties are purchased at the
Source: Item 7 — Estimated Initial Investment (FDD pages 51–59)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, the estimated cost of the Opera PMS (Property Management System) includes several components, assuming the equipment is purchased from or through SCH. This cost covers the basic equipment itself, along with its installation and configuration. Additionally, the cost includes training in how to use the PMS.
The cost also incorporates IHG Concerto™ revenue functionality and associated expenses for travel, meals, and lodging related to IHG Concerto™ training. The total cost range varies depending on the size of the hotel. For instance, a hotel with 1 to 100 rooms can expect to pay between $67,000 and $75,000, while a hotel with 251 to 300 rooms may face costs between $126,000 and $158,000.
However, these ranges do not cover all potential expenses. Franchisees should anticipate additional costs for IHG Concerto™ training, extra hardware or software, manuals (estimated at $50 each), shipping and handling, insurance premiums, and taxes. Hardware warranties are purchased during the initial procurement. Furthermore, the food, lodging, and transportation expenses for franchisee employees or Holiday employees and contractors, which can range from $500 to $2,500 per person, are also not included in the estimated cost.