What does the estimated cost of the NGP solution for a Crowne Plaza include?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
NGP Solution: The estimated cost of the NGP solution assumes you purchase the equipment from or through SCH and includes the cost of the basic equipment, installation and configuration; training in the use of the payment program devices and software, and expenses for travel, meals and lodging. Hardware warranties are purchased at the initial time of procurement.
Source: Item 7 — Estimated Initial Investment (FDD pages 51–59)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, the estimated cost of the Next Generation Payment (NGP) solution includes several components, assuming the equipment is purchased from or through SCH. These components are the cost of the basic equipment itself, the installation and configuration of the system, and training in how to use the payment program devices and software. The estimate also covers expenses for travel, meals, and lodging related to the training.
Prospective Crowne Plaza franchisees should note that hardware warranties are purchased separately at the initial time of procurement. The FDD specifies that the cost for NextGen Payments for a 250-room Crowne Plaza or Crowne Plaza Suites hotel ranges from $251 to $400, payable as required by suppliers.
Understanding exactly what is included in the base NGP solution and what requires additional expenditure is crucial for budgeting and financial planning. Franchisees should clarify with SCH or approved suppliers the specific hardware and software included, the scope of the installation services, and the details of the training program to avoid unexpected costs.