To whom is the Employee Engagement Survey fee payable for a Crowne Plaza franchise?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
• Fail third quarter = Assess | Quarterly Assessment appears on invoice (Payable to SCH) | Note 24 |
| TYPE OF FEE | AMOUNT | DUE DATE | REMARKS |
|---|---|---|---|
| $2,500 /standard • Fail fourth quarter = Assess $5,000/standard • Capped at $5,000 per quarter | |||
| Employee Engagement Survey |
Source: Item 6 — OTHER FEES (FDD pages 31–51)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, if the hotel is required to participate in the brand's annual employee engagement survey, the franchisee is responsible for all charges associated with administering the program. These charges are payable to the brand's designated third-party provider.
The Employee Engagement Survey fee ranges from $7 to $12 per employee each year. This fee is paid annually to the designated third-party provider. This means a Crowne Plaza franchisee will need to budget for this expense, which will vary depending on the number of employees at their location.
Franchisees should confirm who the designated third-party provider is and understand the scope of the services provided for this fee. It is also important to note that Holiday (likely referring to IHG or a related entity) may require the hotel to participate in this survey, making it a mandatory expense if implemented.