Who determines the required number of each hardware item for operations at a Crowne Plaza hotel?

According to the 2025 Crowne Plaza Franchise Disclosure Document, IHG (InterContinental Hotels Group) has the sole discretion to determine the number of each hardware item required for hotel operations. This means that Crowne Plaza franchisees must adhere to IHG's specifications regarding the quantity of hardware necessary to run the hotel.

This requirement ensures brand consistency and operational standards across all Crowne Plaza locations. It allows IHG to maintain a uniform technology infrastructure, which can be crucial for reservation systems, property management, and other essential functions. Franchisees do not have the flexibility to decide on the quantity of hardware independently; they must follow IHG's determined amounts.

For a prospective franchisee, this means that the initial investment and ongoing operational costs will be influenced by IHG's hardware requirements. Franchisees need to factor in these costs and ensure they can meet IHG's standards. It is important to clarify these hardware requirements and associated costs during the due diligence process to avoid any unexpected financial burdens.

Furthermore, franchisees are responsible for site preparation for hardware installation, including electrical connections, power outlets, and network cabling, according to IHG's specifications. Failure to complete site preparation to IHG's satisfaction can result in a fee of $2,600, which may be modified by IHG. This highlights the importance of adhering to IHG's guidelines and timelines to avoid additional expenses and ensure smooth hotel operations.