What is the customer service phone number for the Processor for Crowne Plaza franchisees?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Notices to Processor must be
sent to FDS Holdings, Inc., 4000 Coral Ridge Drive, MS/CON- MER-B, Coral Springs, FL 33065, Attn: Merchant Services. Notices to Bank must be sent to Bank of America, N.A., 9200 Shelbyville Road, Suite 200, KY6-225-0202, Louisville, KY 40222, Attention: Operations Manager. Notices shall be deemed to have been given (i) if sent by mail, upon the earlier of five (5) days after mailing or when actually received, (ii) if sent by courier, when delivered, and (iii) if sent by facsimile machine, when the courier confirmation copy is actually received. Notice given in any other manner shall be effective when actually received. Notices sent to your last known address, as indicated in our records, shall constitute effective notice to you under the Agreement. Processor's Customer Service phone number is 833-692-5687.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza FDD, the Processor's customer service phone number is 833-692-5687. The FDD also specifies where to send notices to the Processor and the Bank. Notices to the Processor, FDS Holdings, Inc., should be sent to 4000 Coral Ridge Drive, MS/CON- MER-B, Coral Springs, FL 33065, Attn: Merchant Services. Notices to the Bank, Bank of America, N.A., should be sent to 9200 Shelbyville Road, Suite 200, KY6-225-0202, Louisville, KY 40222, Attention: Operations Manager.
The FDD outlines how notices are deemed to have been given, depending on the method of delivery. If sent by mail, notice is considered given five days after mailing or when actually received, whichever is earlier. If sent by courier, notice is given when delivered. If sent by facsimile machine, notice is effective when the courier confirmation copy is actually received. Notice given through any other method is effective when actually received.
It is important for Crowne Plaza franchisees to keep these contact details and notice procedures in mind for any communications with the Processor or the Bank, ensuring that all notices are sent to the correct addresses and through verifiable methods to ensure timely and effective communication.