What is the cost of each additional manual for the Opera PMS for a Crowne Plaza?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
supplies, office and guestroom equipment, paper goods, office and cleaning supplies, shelving and storage, glass and china ware, utensils, banquet equipment, amenities, among others.
Note 5:
PMS: The estimated cost of the Opera PMS assumes you purchase the equipment from or through SCH and includes the cost of the basic equipment installation and configuration; training in the use of the PMS; and IHG Concerto™ revenue functionality and expenses for travel, meals and lodging related to IHG Concerto™ training. The cost range for a Premise based PMS solution is between $67,000 and $75,000 for a Hotel with 1-100 rooms, $73,000 to $90,000 for a Hotel with 101-175 rooms, $88,000 to $123,000 for a Hotel with 176-250 rooms; $126,000 to $158,000 for a Hotel with 251-300 rooms, and $176,000 or greater for a Hotel with 351 rooms or more. These ranges do not include additional IHG Concerto™ training, additional hardware or software, the cost of additional manuals (approximately $50 each), shipping and handling, insurance premiums or taxes. Hardware warranties are purchased at the
Source: Item 7 — Estimated Initial Investment (FDD pages 51–59)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, the cost of each additional manual for the Opera PMS (Property Management System) is approximately $50. This cost is in addition to the initial investment for the Opera PMS, which ranges from $67,000 to $176,000 or greater, depending on the number of rooms in the hotel. The initial investment covers the basic equipment, installation, configuration, and training in using the PMS, as well as IHG Concerto™ revenue functionality and related training expenses.
This additional cost for manuals is a relatively minor expense compared to the overall investment in the PMS. However, it's important for prospective franchisees to factor in all potential costs when budgeting for their Crowne Plaza hotel. These manuals may be necessary for training additional staff or for reference purposes, ensuring that employees can effectively use the Opera PMS to manage hotel operations.
It is important to note that the initial PMS cost ranges do not include additional IHG Concerto™ training, hardware, software, shipping, handling, insurance, or taxes. Employee expenses for food, lodging, and transportation related to training are also separate, potentially ranging from $500 to $2,500 per person. Therefore, franchisees should carefully review all components of the PMS investment to avoid unexpected expenses.