What components are included in the property management system and telecommunications system that Crowne Plaza franchisees must purchase?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
The property management system and telecommunications system include the following components, which you must purchase from designated third-party vendors or third-party vendors whose equipment and software meet Holiday's specifications:
- Access to the Reservation System, IHG Concerto™, and the GDS
- Access to Revenue Management System (RMS) functionality through IHG Concerto™ platform
- Property Management System (PMS) hardware, software, training and support from PMS Provider
- PMS interface to SCH systems
- All required workstations and printers
- Local area network and wide area network connectivity
- HSIA for Hotel's operations (front office network)
- Access to IHG Merlin, the internet-based information delivery service for Holiday's various brand group Hotels
- Presence on the Hotel brand internet sites.
- Approved IHG Admin Program for personal computers and servers on the IHG Network.
- A computerized payment card processing program, NextGen Payments ("NGP") or such successor payments program as may be administered by SCH (see Item 8).
You must purchase all private network connecting services equipment needed to communicate with the Reservation System from any vendor designated by Holiday.
Prior to your Hotel's opening, you must also enter into certain third party license agreements under which you receive a license to use certain software, including the PMS software from the PMS Provider (see the Microsoft Select Partcipation Agreement attached as Exhibit G-10 to this disclosure document). You must also enter into support agreements with certain technology support vendors or their designated agents and pay the fees described in Item 6 for maintenance and support services. You must also enter into a Joinder Agreement (Exhibit G-9 to this disclosure document) with Hewlett-Packard Inc. for the use of the PMS system for your Hotel.
Source: Item 11 — Franchisor's Assistance, Advertising, Computer Systems, and Training (FDD pages 69–81)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza Franchise Disclosure Document, the property management system and telecommunications system include several components that franchisees must purchase. These include access to the Reservation System, IHG Concerto™, and the GDS, as well as access to Revenue Management System (RMS) functionality through the IHG Concerto™ platform. Franchisees are also required to obtain Property Management System (PMS) hardware, software, training, and support from a PMS Provider.
Additional components include a PMS interface to SCH systems, all required workstations and printers, local area network and wide area network connectivity, and HSIA for the Hotel's operations (front office network). Franchisees also need access to IHG Merlin, the internet-based information delivery service, and a presence on the Hotel brand internet sites. Furthermore, an approved IHG Admin Program for personal computers and servers on the IHG Network, and a computerized payment card processing program, NextGen Payments ("NGP") or such successor payments program is required.
Crowne Plaza franchisees must purchase all private network connecting services equipment needed to communicate with the Reservation System from any vendor designated by Holiday. Prior to the Hotel's opening, franchisees must enter into third-party license agreements for software, including the PMS software, and support agreements with technology support vendors. They must also enter into a Joinder Agreement with Hewlett-Packard Inc. for the use of the PMS system.