In California, which department oversees franchise matters related to Crowne Plaza?

According to Crowne Plaza's 2025 Franchise Disclosure Document, franchise matters in California are overseen by the California Department of Financial Protection and Business Oversight. This is according to an amendment to the Holiday Hospitality Franchising, LLC Crowne Plaza License Agreement. This amendment specifically applies to Crowne Plaza, Crowne Plaza Suites, and Crowne Plaza Resorts licenses issued in California.

This means that prospective Crowne Plaza franchisees in California should be aware that the California Department of Financial Protection and Business Oversight is the primary regulatory body to address any franchise-related concerns. This department is responsible for ensuring compliance with California franchise laws and protecting the interests of franchisees within the state.

Furthermore, the amendment highlights that certain provisions in the standard Crowne Plaza license agreement are superseded by California law. These include aspects related to the U.S. Bankruptcy Code, franchisee rights concerning termination or non-renewal, liquidated damages clauses, and the enforceability of governing law stipulations. Franchisees should be aware of these California-specific modifications to the standard agreement.

This information is crucial for anyone considering a Crowne Plaza franchise in California, as it clarifies which state agency to contact for regulatory oversight and highlights the importance of understanding California's specific franchise laws. Prospective franchisees should carefully review the amendment and consult with legal counsel to fully understand their rights and obligations under California law.