What is the approximate cost of additional manuals for the Opera PMS for a Crowne Plaza?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
supplies, office and guestroom equipment, paper goods, office and cleaning supplies, shelving and storage, glass and china ware, utensils, banquet equipment, amenities, among others.
Note 5:
PMS: The estimated cost of the Opera PMS assumes you purchase the equipment from or through SCH and includes the cost of the basic equipment installation and configuration; training in the use of the PMS; and IHG Concerto™ revenue functionality and expenses for travel, meals and lodging related to IHG Concerto™ training. The cost range for a Premise based PMS solution is between $67,000 and $75,000 for a Hotel with 1-100 rooms, $73,000 to $90,000 for a Hotel with 101-175 rooms, $88,000 to $123,000 for a Hotel with 176-250 rooms; $126,000 to $158,000 for a Hotel with 251-300 rooms, and $176,000 or greater for a Hotel with 351 rooms or more. These ranges do not include additional IHG Concerto™ training, additional hardware or software, the cost of additional manuals (approximately $50 each), shipping and handling, insurance premiums or taxes. Hardware warranties are purchased at the
Source: Item 7 — Estimated Initial Investment (FDD pages 51–59)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, the estimated cost for additional manuals for the Opera PMS is approximately $50 each. This cost is separate from the initial PMS equipment, installation, and training expenses.
This means that if a franchisee requires extra copies of the Opera PMS manuals beyond what is provided during the initial training, they should budget around $50 per manual. This expense is in addition to the initial investment for the PMS, which ranges from $67,000 to $176,000 or greater depending on the number of rooms in the hotel.
As a prospective franchisee, it's important to factor in this potential cost when planning the initial investment and ongoing operational expenses. It would be prudent to clarify with Crowne Plaza the number of manuals included in the initial training package and assess the potential need for additional copies based on staff size and training requirements.