What additional expenses are not included in the estimated cost of the Opera PMS for a Crowne Plaza?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
supplies, office and guestroom equipment, paper goods, office and cleaning supplies, shelving and storage, glass and china ware, utensils, banquet equipment, amenities, among others.
Note 5:
PMS: The estimated cost of the Opera PMS assumes you purchase the equipment from or through SCH and includes the cost of the basic equipment installation and configuration; training in the use of the PMS; and IHG Concerto™ revenue functionality and expenses for travel, meals and lodging related to IHG Concerto™ training. The cost range for a Premise based PMS solution is between $67,000 and $75,000 for a Hotel with 1-100 rooms, $73,000 to $90,000 for a Hotel with 101-175 rooms, $88,000 to $123,000 for a Hotel with 176-250 rooms; $126,000 to $158,000 for a Hotel with 251-300 rooms, and $176,000 or greater for a Hotel with 351 rooms or more. These ranges do not include additional IHG Concerto™ training, additional hardware or software, the cost of additional manuals (approximately $50 each), shipping and handling, insurance premiums or taxes. Hardware warranties are purchased at the
Source: Item 7 — Estimated Initial Investment (FDD pages 51–59)
What This Means (2025 FDD)
According to Crowne Plaza's 2025 Franchise Disclosure Document, the estimated cost for the Opera PMS (Property Management System) includes the basic equipment, installation, configuration, training, and IHG Concerto™ revenue functionality. The cost varies depending on the number of rooms in the hotel. For example, a hotel with 1-100 rooms can expect to pay between $67,000 and $75,000 for a Premise based PMS solution. For a hotel with 351 rooms or more, the cost is $176,000 or greater.
However, these estimates do not cover all potential expenses. Specifically, the stated ranges exclude costs associated with additional IHG Concerto™ training, additional hardware or software, and the purchase of extra manuals, which cost approximately $50 each. Franchisees will also need to budget separately for shipping and handling fees, insurance premiums, and taxes related to the PMS.
Furthermore, the estimates do not include the costs of food, lodging, and transportation for employees or contractors attending training, which can range from $500 to $2,500 per person. It is important for prospective Crowne Plaza franchisees to factor in these additional costs when budgeting for the implementation of the Opera PMS.