What access does IHG have to the transactions and data processed on behalf of a Crowne Plaza hotel?
Crowne_Plaza Franchise · 2025 FDDAnswer from 2025 FDD Document
Hotel further acknowledges and agrees that IHG shall have full access to the transactions and data processed on behalf of Hotel by FreedomPay, including the Hotel Data.
Such data and information may include names, services purchased, usage, billings, payment status, payment card data, and other information related to IHG's management of the service relationship with FreedomPay.
Hotel acknowledges and agrees that IHG will have full access to the transactions and data processed on behalf of Hotel by FreedomPay.
Such information may include names, services purchased, usage, billings, payment status, payment card data, and other information related to IHG's management of the service relationship with FreedomPay.
Licensee acknowledges and agrees that IHG may retrieve Operating Data, Guest Data, and Licensee Personal Data directly through the reservations system, via electronic transmission or automatic capture.
Source: Item 23 — Receipts (FDD pages 100–424)
What This Means (2025 FDD)
According to the 2025 Crowne Plaza FDD, IHG (InterContinental Hotels Group) has full access to the transactions and data processed on behalf of a Crowne Plaza Hotel by FreedomPay. This includes Hotel Data, which may encompass names, services purchased, usage details, billing information, payment status, payment card data, and other information related to IHG's management of its service relationship with FreedomPay.
This access enables IHG to effectively manage its relationship with FreedomPay and oversee the financial aspects of the Crowne Plaza hotel's operations. The hotel acknowledges and agrees to IHG's access to this data. Furthermore, IHG can retrieve Operating Data, Guest Data, and Licensee Personal Data directly through the reservations system, via electronic transmission, or automatic capture.
The FDD also stipulates that the Crowne Plaza franchisee must comply with all applicable Data Privacy Laws and IHG's requirements regarding data protection. Franchisees must also avoid any actions that could cause IHG to breach these laws. This highlights the importance of data security and privacy compliance for franchisees within the Crowne Plaza system.