Does the Crown Gold Exchange training program include a shadowing/coaching checklist?
Crown_Gold_Exchange Franchise · 2024 FDDAnswer from 2024 FDD Document
The instruction materials consist primarily of our Onboarding Checklist which contains links organized by section for all applicable written procedures, training videos, learning checks referred to as Knowledge Reviews (automatically graded with correct answers provided, with a structure in place requiring successful completion via a minimum score threshold), and a shadowing/coaching checklist and approval process all required to successfully and fully complete the necessary training. Additional instructional material will be provided consisting of additional
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–24)
What This Means (2024 FDD)
According to Crown Gold Exchange's 2024 Franchise Disclosure Document, the training program does include a shadowing/coaching checklist. The FDD specifies that the instruction materials consist primarily of an Onboarding Checklist. This checklist contains links organized by section for all applicable written procedures, training videos, learning checks referred to as Knowledge Reviews, and a shadowing/coaching checklist and approval process. Completion of all these items is required to successfully and fully complete the necessary training.
This means that prospective Crown Gold Exchange franchisees will be required to participate in shadowing and coaching activities as part of their training. The shadowing/coaching checklist is part of a broader onboarding checklist that includes various training resources like videos and knowledge reviews. The successful completion of the shadowing/coaching checklist, along with other training components, is mandatory for franchisees to complete their training.
Crown Gold Exchange also provides additional instructional material consisting of additional similar training (additional procedures, additional video training, additional checklists, etc.) for "higher-level" functions required of the franchisee and/or the individual acting as the owner/operator and/or manager of the franchisee. This suggests that the initial shadowing/coaching checklist is part of a more extensive training program that covers various aspects of operating a Crown Gold Exchange franchise.