Does the Crown Gold Exchange training program include a coaching checklist?
Crown_Gold_Exchange Franchise · 2024 FDDAnswer from 2024 FDD Document
The instruction materials consist primarily of our Onboarding Checklist which contains links organized by section for all applicable written procedures, training videos, learning checks referred to as Knowledge Reviews (automatically graded with correct answers provided, with a structure in place requiring successful completion via a minimum score threshold), and a shadowing/coaching checklist and approval process all required to successfully and fully complete the necessary training. Additional instructional material will be provided consisting of additional
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–24)
What This Means (2024 FDD)
According to the 2024 Crown Gold Exchange Franchise Disclosure Document, the training program includes an Onboarding Checklist that contains a shadowing/coaching checklist. This checklist is part of the requirements to successfully complete the necessary training.
The Onboarding Checklist also includes links organized by section for all applicable written procedures, training videos, and Knowledge Reviews. The Knowledge Reviews are automatically graded with correct answers provided, and there is a structure in place requiring successful completion via a minimum score threshold.
Crown Gold Exchange also provides additional instructional material consisting of similar training (additional procedures, additional video training, additional checklists, etc.) for "higher-level" functions required of the franchisee and/or the individual acting as the owner/operator and/or manager of the franchisee. The training classes will be scheduled in accordance with the needs of new franchisees and are anticipated to be held in advance of the opening of the franchisee's location at the corporate office and retail locations in California.