When are the Crown Gold Exchange training classes scheduled?
Crown_Gold_Exchange Franchise · 2024 FDDAnswer from 2024 FDD Document
ion | | TOTALS: | 26 | 56 | |
Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so at our corporate office and retail locations in California
The instruction materials consist primarily of our Onboarding Checklist which contains links organized by section for all applicable written procedures, training videos, learning checks referred to as Knowledge Reviews (automatically graded with correct answers provided, with a structure in place requiring successful completion via a minimum score threshold), and a shadowing/coaching checklist and approval process all required to successfully and fully complete the necessary training. Additional instructional material will be provided consisting of additional
similar training (additional procedures, additional video training, additional checklists, etc.) for "higher-level" functions required of the franchisee and/or the individual acting as the owner/operator and/or manager of the franchisee.
Training classes will be led by the franchisor(s) and/or its delegate(s), such as a corporateemployed, tenured individual who has been delegated to lead some or all aspects of training (i.e. a manager / assistant manager / senior employee who works at a corporate (franchisor) location). Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate (so in that sense, it is still being led by the franchisor/corporate/its delegate(s), just done remotely and/or by pre-recorded materials listed in the Onboarding/Training structure).
The instructor, of the franchisor(s) have experience dating back to the establishment of corporate.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–24)
What This Means (2024 FDD)
According to the 2024 Crown Gold Exchange Franchise Disclosure Document, training classes are scheduled based on the needs of new franchisees. The FDD states that Crown Gold Exchange anticipates holding these classes before the franchisee's location opens. The training takes place at the corporate office and retail locations in California.
The training program includes various instructional materials, such as an Onboarding Checklist with links to written procedures, training videos, Knowledge Reviews, and a shadowing/coaching checklist. Additional training materials cover higher-level functions for the franchisee, owner/operator, or manager. The training is led by the franchisor or delegated corporate employees with at least one year of experience and successful completion of their own training.
The initial training program consists of 26 hours of classroom training and 56 hours of on-the-job training. The classroom and on-the-job training cover an introduction and overview of the industry, the business model, the brand, establishing the location, and working with the franchisor. It also includes operations and management, marketing and sales, and grand opening and launch. The location for the training is at the Crown Gold Exchange location in Rancho Santa Margarita, CA, at the franchisee's location, or virtually.