What does Crown Gold Exchange provide regarding hiring and training employees?
Crown_Gold_Exchange Franchise · 2024 FDDAnswer from 2024 FDD Document
- B. Hiring and training employees. We will provide you with our suggested staffing levels (Section 5.2), suggested guidelines for hiring employees (Section 5.2), operational instructions in the Manual which you can use as part of training new employees (Section 5.3), and our initial training program described below. Our opening support (as described below) includes assisting you in training employees. All hiring decisions and conditions of employment are your sole responsibility.
There is no fee for up to 2 people to attend training. You must pay the travel and living expenses of your employees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least two weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program. Should you fail to pass the test or complete the initial training, we have the right to terminate the franchise agreement with no refund of the initial franchise fee.
Your business must at all times be under your on-site supervision or under the on-site supervision of a general manager who has completed our training program. If you need to send a new general manager to our training program, we will charge a fee, which is currently $250 per day. Otherwise, we do not currently require additional training programs or refresher courses, but we have the right to do so.
Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so at our corporate office and retail locations in California
| Subject | Hours of Classroom Training | Hours of On-The Job Training | Location |
|---|---|---|---|
| Introduction and Overview - The Industry - The Business Model - The Brand - Establishing the Location - Working together with the Franchisor | 8 | - | Our Location, Rancho Santa Margarita, CA or Your Location or Virtual |
| Operations and Management - Buying - Selling - Staffing - Customer Service - Admin - Insurance - Reporting - Technology and Systems | 8 | 40 | Our Location, Rancho Santa Margarita, CA or Your Location or Virtual |
| Marketing and Sales - Brand - Competitive Overview - Advertising and Marketing - Closing Business - Marketing Collateral and Tools | 8 | 8 | Our Location, Rancho Santa Margarita, CA or Your Location or Virtual |
| Grand Opening and Launch | 2 | 8 | Your Location |
| TOTALS: | 26 | 56 |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–24)
What This Means (2024 FDD)
According to Crown Gold Exchange's 2024 Franchise Disclosure Document, Crown Gold Exchange offers support to franchisees both before opening and after opening their business. Before opening, Crown Gold Exchange includes assisting franchisees in training employees as part of their opening support. After opening, Crown Gold Exchange will provide suggested staffing levels, guidelines for hiring employees, and operational instructions in the Brand Standards Manual that can be used as part of training new employees. However, all hiring decisions and conditions of employment are the franchisee's sole responsibility.
Crown Gold Exchange also provides an initial training program. There is no fee for up to 2 people to attend training. Franchisees must pay the travel and living expenses of their employees or managers attending training. Franchisees must attend training and may send additional persons to training. Franchisees must complete training to Crown Gold Exchange's satisfaction at least two weeks before opening their business. Franchisees will be required to pass a test which evaluates their understanding for the content and franchise operating content as covered in the training program. If franchisees fail to pass the test or complete the initial training, Crown Gold Exchange has the right to terminate the franchise agreement with no refund of the initial franchise fee.
The Crown Gold Exchange franchisee's business must at all times be under their on-site supervision or under the on-site supervision of a general manager who has completed their training program. If a franchisee needs to send a new general manager to their training program, Crown Gold Exchange will charge a fee, which is currently $250 per day. Training classes will be scheduled in accordance with the needs of new franchisees and are anticipated to be held in advance of the opening of the franchisee's location, doing so at their corporate office and retail locations in California. The training program consists of both classroom and on-the-job training, totaling 26 hours of classroom training and 56 hours of on-the-job training.