What does the Crown Gold Exchange instruction material primarily consist of?
Crown_Gold_Exchange Franchise · 2024 FDDAnswer from 2024 FDD Document
etail locations in California
The instruction materials consist primarily of our Onboarding Checklist which contains links organized by section for all applicable written procedures, training videos, learning checks referred to as Knowledge Reviews (automatically graded with correct answers provided, with a structure in place requiring successful completion via a minimum score threshold), and a shadowing/coaching checklist and approval process all required to successfully and fully complete the necessary training. Additional instructional material will be provided consisting of additional
similar training (additional procedures, additional video training, additional checklists, etc.) for "higher-level" functions required of the franchisee and/or the individual acting as the owner/operator and/or manager of the franchisee.
Training classes will be led by the franchisor(s) and/or its delegate(s), such as a corporateemployed, tenured individual who has been delegated to lead some or all aspects of training (i.e. a manager / assistant manager / senior employee who works at a corporate (franchisor) location). Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate (so in that sense, it is still being led by the franchisor/corporate/its delegate(s), just done remotely and/or by pre-recorded materials listed in the Onboarding/Training structure).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–24)
What This Means (2024 FDD)
According to the 2024 Crown Gold Exchange Franchise Disclosure Document, the instruction materials primarily consist of an Onboarding Checklist. This checklist contains links organized by section for all applicable written procedures, training videos, learning checks referred to as Knowledge Reviews, and a shadowing/coaching checklist and approval process. The Knowledge Reviews are automatically graded with correct answers provided, and there is a structure in place requiring successful completion via a minimum score threshold.
Crown Gold Exchange also provides additional instructional material consisting of similar training for "higher-level" functions required of the franchisee and/or the individual acting as the owner/operator and/or manager of the franchisee. This additional training includes procedures, video training, and checklists.
Training classes are led by the franchisor(s) and/or its delegate(s), such as a corporate-employed, tenured individual who has been delegated to lead some or all aspects of training. Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate.