Are some aspects of the Crown Gold Exchange training self-directed?
Crown_Gold_Exchange Franchise · 2024 FDDAnswer from 2024 FDD Document
orate (franchisor) location). Some aspects of training classes will be self-directed and led by the franchisee themselves as they follow the training structure in place which would include video training and the aforementioned instructional materials created by the franchisor/corporate (so in that sense, it is still being led by the franchisor/corporate/its delegate(s), just done remotely and/or by pre-recorded materials listed in the Onboarding/Training structure).
The instructor, of the franchisor(s) have experience dating back to the establishment of corporate. Franchisor/corporate delegate(s) may have various lengths of experience depending on the individual delegate, but they would typically have minimally one year of experience, if not more, and have had successfully completed both their own training and facilitation of others' training in the past; the delegate(s) would typically be in a management role at a corporate location or be a "senior," tenured employee if not in a formal management position.
There is no fee for up to 2 people to attend training. You must pay the travel and living expenses of your employees or managers attending training.
You must attend training. You may send any additional persons to training that you want (up to the maximum described above). You must complete training to our satisfaction at least two weeks before opening your business. You will be required to pass a test which evaluates your understanding for the content and franchise operating content as covered in the training program.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 19–24)
What This Means (2024 FDD)
According to Crown Gold Exchange's 2024 Franchise Disclosure Document, some portions of the training program are self-directed. Franchisees will follow a training structure that includes video training and instructional materials created by Crown Gold Exchange. This self-directed learning is facilitated remotely or through pre-recorded materials listed in the onboarding/training structure. While franchisees lead these portions, Crown Gold Exchange considers it still under their guidance due to the structured materials provided.
The training program utilizes an Onboarding Checklist that contains links organized by section for written procedures, training videos, and Knowledge Reviews. These Knowledge Reviews are automatically graded, provide correct answers, and require successful completion via a minimum score threshold. A shadowing/coaching checklist and approval process are also in place to ensure the necessary training is fully completed.
Crown Gold Exchange also provides additional instructional material for "higher-level" functions required of the franchisee, owner/operator, or manager. This includes additional procedures, video training, and checklists. The training classes are led by the franchisors and/or their delegates, who are typically corporate-employed individuals with at least one year of experience and have successfully completed their own training and facilitated training for others.