Under what conditions will Crisp & Green provide additional training to franchisees or their personnel after the restaurant opens?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
ranchised Restaurant when our team is onsite.
Periodically, we may offer additional training programs, and periodic conferences and conventions, and we may charge a fee for attending these training programs. Neither you nor your employees will receive any compensation from us for services performed during training. You must also pay the travel and living expenses and supply costs for your attendees during any training programs. Additionally, if at any time during the operation of your Franchised Restaurant, you request that we provide additional assistance or training, or if we determine that you require additional assistance or training, you must pay our then-current per diem training fee for each trainee, currently $500 per day per person, and you must reimburse us for all out of pocket costs and expenses incurred by our trainers associated with the additional training, including lodging, meals, and travel arrangements. If you designate a new General Manager or Approved Operator (if applicable) after completing Crisp Academy, the new General Manager or Approved Operator must complete Crisp Academy to our satisfaction within 30 days. We reserve the right to charge a fee to train any rep
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 33–44)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, additional training may be provided to franchisees or their personnel after the restaurant opens under certain conditions. Crisp & Green may offer additional training programs, conferences, and conventions periodically, for which they may charge a fee. The franchisee is responsible for covering travel, living expenses, and supply costs for their attendees during these programs.
Furthermore, if a franchisee requests additional assistance or training, or if Crisp & Green determines that additional support is necessary, the franchisee must pay a per diem training fee. This fee is currently $500 per day per person, and the franchisee must also reimburse Crisp & Green for all out-of-pocket costs incurred by the trainers, including lodging, meals, and travel arrangements.
If a franchisee designates a new General Manager or Approved Operator after completing Crisp Academy, that individual must complete Crisp Academy to Crisp & Green's satisfaction within 30 days. Crisp & Green reserves the right to charge a fee for training any replacement General Manager or Approved Operator. This ensures that all key personnel are adequately trained to maintain the standards of the Crisp & Green franchise system.