What training requirements must a Crisp & Green transferee (or its operating partner) and its managers complete?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
(e) the transferee (or its operating partner) and its managers must have completed our initial training program to our satisfaction;
4.03 On-Going Training. You (or your Operating Partner), your General Manager, your Approved Operator (if applicable), and all assistant managers, and other personnel that we may designate, must attend and successfully complete any and all ongoing training required, including an annual convention, conference, and/or training course consisting of, but not limited to, "best practices" training, at such time(s) and place(s) we designate. You will be responsible to pay our then-current registration fee for each person that attends such sessions, and for all compensation and expenses (including travel, meals and lodging) incurred by you and your personnel in attending. The person holding a controlling interest in you must attend our annual convention each year, if we have one. You must pay our then-current fee for the failure of the person holding a controlling interest in you to attend our annual convention, if we have one.
If, during the term of this Agreement, the General Manager or Approved Operator (if applicable) is not able to continue serving in such capacity, is no longer qualifies to serve in such capacity pursuant to the requirements of this Section, or ceases to be employed by you for any reason, you must replace such General Manager or Approved Operator within thirty (30) days, commence training such replacement General Manager or Approved Operator on the System, have such replacement General Manager or Approved Operator come to such location as we designate for Initial Training, and otherwise meet our then-current standards. You must pay our per diem training fee for training of the replacement General Manager or Approved Operator. You also are responsible for all related travel and living expenses and wages incurred in connection with your replacement General Manager or Approved Operator attending these training sessions. The replacement General Manager or Approved Operator shall remain subject to the same qualifications listed above, and will be subject to our approval. We may charge you a fee of up to $1,500 per day for any day in which you operate the Franchised Restaurant without an approved General Manager in place who has completed our required training programs.
4.02 On-Going Guidance. We will furnish you periodic guidance with respect to the System, including improvements and changes to the System. Such guidance, at our discretion, will be furnished in the form of the Operations Manual, bulletins and other written materials, consultations by telephone or in person at our offices or at the Franchised Restaurant, or by any other means of communications. At your request, we may provide special assistance for which you will be required to pay the per diem fees and charges we may establish at any time and from time to time.
- 4.04 Operations Manual. We will provide you with access to the Operations Manual. You agree to comply fully with all mandatory standards, specifications and operating procedures and other obligations contained in the Operations Manual. We may modify the Operations Manual at any time and from time to time to reflect changes in standards, specifications and operating procedures, provided no addition or modification may alter your fundamental status and rights under this Agreement. If a dispute develops relating to the contents of the Operations Manual, our master copy will control. The Operations Manual contains Confidential Information, and you agree not to copy any part of the Operations Manual or to allow unauthorized persons access to the Operations Manual.
Source: Item 23 — RECEIPTS (FDD pages 66–252)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, a transferee (or its operating partner) and its managers must complete the initial training program to the franchisor's satisfaction.
In addition to initial training, the franchisee (or their Operating Partner), General Manager, Approved Operator (if applicable), assistant managers, and other designated personnel must attend and successfully complete all ongoing training. This includes an annual convention, conference, and/or training course covering "best practices." The franchisee is responsible for registration fees and all compensation and expenses (travel, meals, and lodging) for themselves and their personnel attending these sessions. The person holding a controlling interest in the franchise must attend the annual convention each year, if one is held, and pay a fee for non-attendance.
If a General Manager or Approved Operator can no longer serve, the franchisee must replace them within 30 days and ensure the replacement begins training on the Crisp & Green system. The replacement must attend Initial Training at a designated location and meet the current standards. The franchisee is responsible for per diem training fees, travel, living expenses, and wages for the replacement during training. A fee of up to $1,500 per day may be charged if the restaurant operates without an approved General Manager who has completed the required training programs.
Crisp & Green also provides ongoing guidance through the Operations Manual, bulletins, written materials, telephone consultations, or in-person consultations. The franchisee must comply with all mandatory standards, specifications, operating procedures, and obligations in the Operations Manual, which Crisp & Green may modify at any time.