What training is required for the General Manager of a Crisp & Green Franchised Restaurant?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
pproved Operator.** If you are, or at any time become, an Entity, you must designate in Exhibit A the "Operating Partner." You may not change the Operating Partner without our prior written consent.
You must designate an individual, subject to our approval, to serve as the "General Manager" for your Franchised Restaurant. If you are an Entity, unless we have agreed otherwise, your Operating Partner will be your General Manager. The General Manager shall be responsible for the daily operation of the Franchised Restaurant and may be a Principal Owner. The General Manager must be your employee subject to your direction (and consequently will never be deemed to be our employee or agent). The General Manager shall (a) exert full-time, best efforts to the development and operation of the Franchised Restaurant and all other Restaurants you own; (b) complete our training program to our satisfaction before engaging in his or her operational duties; (c) have the authority to make, and bind you to, all operational decisions regarding the Franchised Restaurant; and (d) not engage in any other business or activity, directly or indirectly, that requires substantial management responsibility or time commitments or otherwise may conflict with the General Manager's obligations hereunder.
If this Agreement is executed pursuant to an Area Development Agreement, you must designate an individual, subject to our approval, to serve as your "Approved Operator." If you are an Entity, unless we have agreed otherwise, your Operating Partner will be your Approved Operator. The Approved Operator will be responsible for the day-to-day development and operations of multiple Franchised Restaurants, including the supervision of the General Managers of each of the Restaurants you own, meeting all development opening deadlines, and ensuring the Restaurants you own are operating in a uniform and efficient manner and complying with our Standards. If the Approved Operator is not your Operating Partner, the Approved Operator must be your employee subject to your direction (and consequently will never be deemed to be our employee or agent). The Approved Operator shall (a) exert full-time, best efforts to the development and operation of all the Restaurants you own; (b) complete our training program to our satisfaction before engaging in operational duties; (c) have the authority to make, and bind you to, all operational decisions regarding the Restaurants you own; and (d) not engage in any other business or activity, directly or indirectly, that requires substantial management responsibility or time commitments or otherwise may conflict with the Approved Operator's obligations hereunder.
If, during the term of this Agreement, the Operating Partner is not able to continue serving in such capacity or no longer qualifies to serve in such capacity pursuant to the requirements of this Section, you must promptly notify us and designate a replacement Operating Partner within sixty (60) days after the Operating Partner ceases to serve.
If, during the term of this Agreement, the General Manager or Approved Operator (if applicable) is not able to continue serving in such capacity, is no longer qualifies to serve in such capacity pursuant to the requirements of this Section, or ceases to be employed by you for any reason, you must replace such General Manager or Approved Operator within thirty (30) days, commence training such replacement General Manager or Approved Operator on the System, have such replacement General Manager or Approved Operator come to such location as we designate for Initial Training, and otherwise meet our then-current standards. You must pay our per diem training fee for training of the replacement General Manager or Approved Operator. You also are responsible for all related travel and living expenses and wages incurred in connection with your replacement General Manager or Approved Operator attending these training sessions. The replacement General Manager or Approved Operator shall remain subject to the same qualifications listed above, and will be subject to our approval. We may charge you a fee of up to $1,500 per day for any day in which you operate the Franchised Restaurant without an approved General Manager in place who has completed our required training programs.
8.04 Management of Business. The Franchised Restaurant at all times must be under the direct, on-premises supervision of your General Manager. We reserve the right to approve or disapprove of any manager-level employee you appoint, including the General Manager. If we disapprove of any manager-level employee you propose, you must promptly appoint a replacement manager-level employee satisfactory to us. If you (or your Operating Partner) own more than one Restaurant, then you must appoint a General Manager that meets with our approval for each Restaurant.
You (or your Operating Partner) must keep us informed at all times of the identity of the General Manager and, if applicable, the Approved Operator, and ensure that such personnel are competent and proficient in their duties.
Source: Item 23 — RECEIPTS (FDD pages 66–252)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, the General Manager of a franchised restaurant must complete the company's training program to the franchisor's satisfaction before starting their operational duties. This training includes Initial Training, which generally lasts three weeks, and Opening Training, which occurs at the restaurant premises during the week of the restaurant's opening.
The franchisee, or their Operating Partner, along with at least two other management-level employees, including the General Manager, are required to attend the Initial Training. The franchisee or Operating Partner must also attend the first week of Initial Training. Crisp & Green does not charge any fees for the first four members of the training group to attend Initial Training. However, the franchisee is responsible for all compensation and expenses, including travel, meals, and lodging, incurred by themselves and their training group during any training programs.
In addition to Initial and Opening Training, Crisp & Green may provide Additional Training if they determine it is necessary to ensure a smooth opening, to provide additional types of required training to franchisees generally, or if the franchisee requests it. The franchisee is responsible for reimbursing Crisp & Green for costs associated with Additional Training, including lodging, meals, and travel arrangements for the trainers, and paying $500 per day for each individual provided to assist. If a General Manager is not able to continue in their role, the franchisee must replace them within 30 days and ensure the replacement attends Initial Training. A fee of up to $1,500 per day may be charged if the restaurant operates without an approved General Manager who has completed the required training programs.