Does Crisp & Green specify what constitutes a 'bona fide program' for maintenance?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
Except in connection with a Crisp & Go Location we have approved, you are not authorized to sell food and beverage products out of a location other than the Premises unless we have provided written consent. If we have approved you to operate a Crisp & Go Location, you must (1) ensure that at all times your customers receive from the Crisp & Go Location high quality food and beverage products prepared and maintained in accordance with our specifications, (2) maintain the condition and appearance of, and perform maintenance with respect to, the Crisp & Go Location in accordance with our standards, specifications and procedures, and consistent with the image of CRISP & GREEN as first class, clean sanitary, attractive and efficiently-operated food service businesses, (3) ensure that all delivery drivers making deliveries to the Crisp & Go Location strictly comply with all applicable laws and maintain adequate motor vehicle liability insurance in the amounts that we periodically specify, (4) operate the Crisp & Go Location in accordance with our standards, specifications and procedures, and (5) not relocate the Crisp & Go Location without our prior written approval.
If you fail to comply with any provision of this Agreement pertaining to the operation of a Crisp & Go Location, then in addition to any other rights and remedies that we might have (including the right to terminate this Agreement pursuant to Section 14 below, if applicable), we may temporarily suspend or permanently terminate your right to operate the Crisp & Go Location.
Source: Item 23 — RECEIPTS (FDD pages 66–252)
What This Means (2024 FDD)
The 2024 Franchise Disclosure Document for Crisp & Green does not explicitly define what constitutes a 'bona fide program' for maintenance. However, it does state that if a franchisee operates a Crisp & Go Location, they must maintain its condition and appearance according to Crisp & Green's standards, specifications, and procedures. This maintenance must align with the image of Crisp & Green as a first-class, clean, sanitary, attractive, and efficiently-operated food service business. Similarly, for catering and delivery services, franchisees must maintain vehicles, serveware, and equipment to the same standards.
While the FDD does not detail the specifics of a maintenance program, it emphasizes adherence to Crisp & Green's standards and procedures as outlined in the Operations Manual and other communications. Franchisees are expected to keep their locations and equipment in good condition, reflecting the brand's image.
A prospective franchisee should inquire with Crisp & Green about the specific requirements and guidelines for maintenance programs. This would include understanding the expected frequency of maintenance, approved vendors or suppliers, and any training or support provided by the franchisor to ensure compliance with their standards.