What specific computer hardware and software is Crisp & Green allowed to specify for franchisees?
Crisp_Green Franchise · 2024 FDDAnswer from 2024 FDD Document
uter System and Electronic Cash Register**
Under the Franchise Agreement, you must obtain and use the computer hardware and software that we periodically specify, including hardware components, dedicated telephone and power lines, modems, printers, and other computer-related accessories and peripheral equipment.
You must maintain your books and business records according to our required format. To assist you with your reporting obligations to us, you must purchase or lease the specific POS and inventory system, electronic cash register, computer, thermal printers, AC line filters, remote printer interface, internet-based communications, and security monitoring and camera systems (collectively, the "Computer System") we have approved for use at your Franchised Restaurant. All components of the Computer System must be provided by suppliers approved by us. You will be required to acquire the POS and inventory system from our designated supplier. The total cost of the Computer System ranges from $13,000 to $25,000. This range assumes you lease your POS system and purchase your digital menu boards. The cost is subject to change based on market conditions, availability of the products, and changes in technology, among other factors. The Computer System will record all sales information with respect to your Franchised Restaurant. We require that your Computer System be set up and interfaced with our system so that we are able to poll your daily receipts figures from our headquarters at any time. We may require computer hardware and software upgrades in the future. The frequency of these upgrades could be as often as annually or bi-annually. The costs of incorporating any upgrades into your Franchised Restaurant will be your financial obligation. We estimate the annual cost of any optional or required maintenance, updating, upgrading, or support contracts for your Computer System to be $2,400 to $3,000.
You must make annual payments to a third-party vendor to maintain your Computer System. It is anticipated that several updates and upgrades may be required by your third-party vendor during the term of your Franchise Agreement, and any such updates or upgrades will be at your expense. We have no contractual obligation with any third party to upgrade your Computer System, but we may require upgrades from time to time. There is no limitation on the frequency or cost of these upgrades.
All data that you provide to us from your Computer System as well as other information that we may otherwise collect from you is owned exclusively by us, and we will have the right to use that data in any manner we deem appropriate without compensating you. You must provide us with unimpeded online
access to your Computer System, in the manner, form, and at the times requested by us, resulting in us having independent access to the information generated and stored in the systems. You must also provide us with access to a web-based video or camera feed of the Franchised Restaurant.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 33–44)
What This Means (2024 FDD)
According to Crisp & Green's 2024 Franchise Disclosure Document, franchisees must obtain and use the computer hardware and software that Crisp & Green periodically specifies. This includes hardware components, dedicated telephone and power lines, modems, printers, and other computer-related accessories and peripheral equipment.
To assist with reporting obligations, franchisees must purchase or lease a specific POS and inventory system, electronic cash register, computer, thermal printers, AC line filters, remote printer interface, internet-based communications, and security monitoring and camera systems, collectively referred to as the "Computer System." All components of the Computer System must be provided by suppliers approved by Crisp & Green, and the POS and inventory system must be acquired from their designated supplier. The total cost for the Computer System ranges from $13,000 to $25,000, assuming the POS system is leased and digital menu boards are purchased. This cost is subject to change based on market conditions, product availability, and technological advancements.
Crisp & Green requires that the Computer System be set up to interface with their system, allowing them to poll daily receipts from headquarters at any time. Computer hardware and software upgrades may be required in the future, potentially as often as annually or bi-annually, and the costs of these upgrades are the franchisee's responsibility. Franchisees must also make annual payments to a third-party vendor to maintain the Computer System, with anticipated updates and upgrades at the franchisee's expense. Crisp & Green may also require franchisees to license software for the POS system, a back-office and inventory system, and franchise operating software. The cost of the POS software is currently $660 per month, payable to Crisp & Green's designated vendor. Additionally, franchisees must obtain licenses for off-the-shelf software like Microsoft Office and accounting software, estimated to cost $40 to $80 per month. Franchisees must also pay a monthly Technology Fee of $745 for services such as email hosting, in-store music, talent software, and digital menu board services.